Register a Return

We want you to be delighted with your purchase, but if you are not, you can return any item within 28 days of receipt, provided the products are returned complete, in perfect condition, unused and with their original packaging.

To be eligible for refund or exchange, products returned to us must be in an acceptable condition; this means that they must be complete, in perfect condition, unused, unwashed and with the original packaging. Should the product and/or packaging be returned to us in an unsellable condition. We reserve the right to refuse the refund and an online credit will be issued. 

Please ensure you complete the form below with the items you are returning and enclose your packing note in with your parcel to ensure it is eaisly identified once received into our warehouse. If you do not have your packing note please provide a letter with your full name, order number, email address, phone number and items you would like to return. A daytime telephone number and email address is required in case we need to contact you about the return.

If upon opening your parcel you find that any of your items have arrived damaged or broken, please do not return the items to us. Send us a photo of the damaged goods, along with your name and order number, to We will then get in touch with you and arrange for a replacement to be sent out at the earliest convenience. Please see - Returns and Replacements for more information.

Make sure your items are securely wrapped and use one of the methods outlined below to send your return to the following address:

Internet Returns

Dartington Crystal

Linden Close

Great Torrington


EX38 7AN

You are welcome to send via the Post Office, or other courier of your choice. Please note, the fee for these services is payable by you and is variable based on the weight and dimensions of your parcel and the service you select.

Please do ensure you keep a copy of your proof of postage, as we are responsible for your parcel only when it has been received into our warehouse. Items lost in transit will not be treated as returned.

Register your return below:

Should you need to contact us please do on or 01805 626221 quoting your order number in your enquiry.