Delivery Information and Tax


  • DPD Courier - UK mainland | Next business day delivery on orders placed before 11.30am (Giftwrapped/Engraved orders 2-3 business days, hand engravings may take longer)
  • Free UK mainland delivery on all orders over £25 (excludes some Scottish postcodes)
  • Orders are dispatched Monday - Friday only
  • Please note we do not deliver on weekends or bank holidays.
  • For UK orders outside of mainland UK (including Highlands) please allow an extra working day for the parcel to arrive. International deliveries will take up to 5 business days to process and be dispatched, please allow up to 10 - 14 days for all deliveries outside of the UK.
  • UK Mainland (excludes some Scottish postcodes)

    Free Delivery Any Orders Over £25
    £5.95 Any Orders Under £25


    Scottish Highlands & Islands

    £20.00 Any Orders to the Scottish Highlands


    UK Channel Islands, Isles of Scilly, Isle of Man, Isle of Wight

    Please note that you will be responsible for any costs incurred after checkout such as VAT and import duties.

    £21.00 Any Orders to the Isle of Man or Isle or Wight
    £21.00 Any Orders to the Isles of Scilly
    £21.00 Any Orders to the UK Channel Islands
    £23.00 Any Orders to Ireland


    International Delivery

    Please note that you will be responsible for any costs incurred after checkout such as VAT and import duties.

    £30.00  Belgium, Germany, Spain, France, Greece, Hungary, Italy, Netherlands, Poland, Portugal & Sweden
    £45.00  USA, Switzerland & Canada, Bulgaria, Czech Republic, Denmark, Finland, Norway, Slovakia, Turkey & Malta.  
    £65.00  Rest of World, New Zealand & Australia.


    Exceptions and Other Terms

    Deliveries to the Scottish Highlands & Islands are not classed as mainland UK by our courier provider, DPD. The following postcodes are excluded from our mainland UK service and may take an extra day to arrive. A shipping charge of £20 will apply to these destinations.

    AB31, AB32, AB33, AB34, AB35, AB36, AB37, AB38,AB41*, AB42*, AB43, AB44, AB45, AB51, AB52, AB53, AB54, AB55, AB56, FK19, FK20, FK21, HS1, HS2, HS3, HS4, HSS, HS6, HS7, HS8, HS9, IV1, IV2, IV3, IV4, IV5, IV6, IV7, IV8, IV9, IV10, IV11, IV12, IV13, IV14, IV15, IV16, IV17, IV18, IV19, IV20, IV21, IV22, IV23, IV24, IV25, IV26, IV27, IV28, IV30, IV31, IV32, IV36, IV40, IV41, IV42, IV43,IV44, IV45, IV46, IV47, IV48, IV49, IV51, IV52, IV53, IV54, IVSS, IV56, KA27, KA28, KW1,KW2,KW3,KW4,KW5,KW6,KW7,KW8,KW9,KW10,KW11,KW12,KW13,KW14,KW15,KW16, KW17, PA20, PA21, PA22, PA23, PA24, PA25, PA26, PA27, PA28, PA29, PA30, PA31, PA32, PA33, PA34, PA35, PA36, PA37, PA38, PA39, PA40, PA41, PA42, PA43, PA44, PA45, PA46, PA47, PA48, PA49, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75, PA76, PA77, PA78, PA80, PA81, PA82, PA83, PA84, PA85, PA86, PA87, PA88,    PH1*, PHS, PH6, PH7, PH8, PH9, PH10*, PH15, PH16, PH17, PH18, PH19, PH20, PH21, PH22, PH23, PH24, PH25, PH26, PH30, PH31, PH32, PH33, PH34, PH35, PH36, PH37, PH38, PH39, PH40, PH41, PH42, PH43, PH44, ZE1, ZE2, ZE3

    For UK Channel Islands, Isles of Scilly, Isle of Man & Isle of Wight we can provide a cheaper service using Royal Mail - please contact us and we will be happy to arrange this for you. Please note though that we cannot send all orders via Royal Mail as there is a weight and size restriction. Please be aware that any goods sent by Royal Mail are not insured against damages or loss. If your items do arrive damaged, or go missing, Dartington Crystal cannot be held responsible, and will not supply any free of charge replacements.

    Delivery prices shown on this page apply to all Website Orders and Phone Orders placed with our Websales team. Orders placed with our Corporate & Trade Departments may have different delivery costs. Please note Free delivery and any other promotions that may be running do not apply to Trade or Corporate Orders. Please speak to our Trade Sales team for more information.

    Sale items can only be delivered to UK Mainland addresses.

    Please be aware that any orders requiring images being engraved will be quoted on an individual basis. Text only engraving can usually be carried out under the standard delivery times. If this is not the case a member of our web sales team will get in touch with you. 

    International Delivery Service

    CUSTOMER NOTICE: Due to the UK leaving the EU from 1st January 2021, there have been some recent changes to import and export between the UK and EU member states. We have amended the online service we provide for our EU customers. If you are purchasing from the EU, Channel Islands or Rest of World, the UK VAT included in our RRP will be removed at checkout and you will be responsible for any costs incurred after checkout such as VAT and import duties. If the VAT for some reason does not get removed at checkout, please process your payment and we will issue a refund for the amount.

    International deliveries will take up to 5 days to process and be dispatched, please allow up to 10 - 14 days for all deliveries outside of the UK.

    Dartington Crystal pieces can be delivered Internationally with ease, with just one postage charge per order

    Please note: Duties and Taxes are not included in the delivery rates and can be billed to the recipient upon delivery by the courier. Therefore please check your countries Tax and Duty terms before placing an order as the purchaser is liable for any import duties or local taxes that may apply.

    *Please note should the delivery cost incurred by Dartington Crystal from the courier be greater then the actual delivery charge of your own order we will need to contact you and potentially cancel the order if it is not viable to dispatch.

    UK VAT (Tax)

    All prices on this website are shown with UK Value Added Tax included. If the shipping address is outside the EU, we are able to deduct the Tax at the check out for you automatically. 

    British Forces PO addresses

    We do deliver to British Forces Post Office addresses. The charge for BFPO delivery is £5.95, this covers the cost of delivering your parcel to the BFPO sorting office. Please note that the facilities at the BFPO are restricted to Service personnel, entitled civilians and their dependents serving in the HQ, its outstations and the local British Embassy.

    Please select our Standard UK Mainland Delivery £5.95 service when purchasing through our checkout pages on this website.

    Proof of delivery is not available with this delivery service. Please also note that certain areas carry specific weight restrictions and parcels over these weight limits are automatically returned to us. For further information on deliveries to British Forces postal addresses please visit

    Unfortunately we cannot deliver to overseas PO box numbers and we cannot deliver to DPO ARMED FORCES