Delivery Information and Tax

STANDARD DELIVERY OPTIONS

    • DPD Courier - UK mainland | Next business day delivery on orders placed before 11.30am (Giftwrapped/Engraved orders 2-3 business days, hand engravings may take longer)
    • Free UK mainland delivery on all orders over £25 (excludes some Scottish postcodes)
    • Orders are dispatched Monday - Friday only
    • Please note we do not deliver on weekends or bank holidays.

UK Mainland (excludes some Scottish postcodes)

Free Delivery Any Orders Over £25
£5.95 Any Orders Under £25

 

Scottish Highlands & Islands

£20.00 Any Orders to the Scottish Highlands
£21.00 Any Orders to Northern Ireland

Exceptions

Deliveries to the Scottish Highlands & Islands are not classed as mainland UK by our courier provider, DPD. The following postcodes are excluded from our mainland UK service and may take an extra day to arrive. A shipping charge of £20 will apply to these destinations.

AB31, AB32, AB33, AB34, AB35, AB36, AB37, AB38,AB41*, AB42*, AB43, AB44, AB45, AB51, AB52, AB53, AB54, AB55, AB56, FK19, FK20, FK21, HS1, HS2, HS3, HS4, HSS, HS6, HS7, HS8, HS9, IV1, IV2, IV3, IV4, IV5, IV6, IV7, IV8, IV9, IV10, IV11, IV12, IV13, IV14, IV15, IV16, IV17, IV18, IV19, IV20, IV21, IV22, IV23, IV24, IV25, IV26, IV27, IV28, IV30, IV31, IV32, IV36, IV40, IV41, IV42, IV43,IV44, IV45, IV46, IV47, IV48, IV49, IV51, IV52, IV53, IV54, IVSS, IV56, KA27, KA28, KW1,KW2,KW3,KW4,KW5,KW6,KW7,KW8,KW9,KW10,KW11,KW12,KW13,KW14,KW15,KW16, KW17, PA20, PA21, PA22, PA23, PA24, PA25, PA26, PA27, PA28, PA29, PA30, PA31, PA32, PA33, PA34, PA35, PA36, PA37, PA38, PA39, PA40, PA41, PA42, PA43, PA44, PA45, PA46, PA47, PA48, PA49, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75, PA76, PA77, PA78, PA80, PA81, PA82, PA83, PA84, PA85, PA86, PA87, PA88,    PH1*, PHS, PH6, PH7, PH8, PH9, PH10*, PH15, PH16, PH17, PH18, PH19, PH20, PH21, PH22, PH23, PH24, PH25, PH26, PH30, PH31, PH32, PH33, PH34, PH35, PH36, PH37, PH38, PH39, PH40, PH41, PH42, PH43, PH44, ZE1, ZE2, ZE3

International Delivery

For more information about international deliveries, please click the following link https://service.global-e.com/section/delivery-shipping

International deliveries will take up to 5 days to process and be dispatched, please allow up to 10 - 14 days for all deliveries outside of the UK.

Terms

Delivery prices shown on this page apply to all website orders and phone orders placed with our Websales team. Orders placed with our corporate & trade departments may have different delivery costs. Please note free delivery and any other promotions that may be running do not apply to trade or corporate Orders. Please speak to our trade sales team for more information.

Please note should the delivery cost incurred by Dartington Crystal from the courier be greater then the actual delivery charge of your own order we will need to contact you and potentially cancel the order if it is not viable to dispatch.

Factory outlet (Seconds) items can only be delivered to UK Mainland addresses.

Please be aware that any orders requiring images being engraved will be quoted on an individual basis. Text only engraving can usually be carried out under the standard delivery times. 

UK VAT (Tax)

All prices on this website are shown with UK Value Added Tax included.

British Forces PO addresses

We do deliver to British Forces Post Office addresses. The charge for BFPO delivery is £5.95, this covers the cost of delivering your parcel to the BFPO sorting office. Please note that the facilities at the BFPO are restricted to Service personnel, entitled civilians and their dependents serving in the HQ, its outstations and the local British Embassy.

Please select our Standard UK Mainland Delivery £5.95 service when purchasing through our checkout pages on this website.

Proof of delivery is not available with this delivery service. Please also note that certain areas carry specific weight restrictions and parcels over these weight limits are automatically returned to us. For further information on deliveries to British Forces postal addresses please visit https://www.gov.uk/bfpo.

Unfortunately we cannot deliver to overseas PO box numbers and we cannot deliver to DPO ARMED FORCES